Making a lawyer easy to find and book

Juridispo puts people looking for a lawyer in touch with lawyers. A freelance assignment within the Vertizontal collective: a UX audit, then the redesign of both journeys.

List of lawyers with their available slots and a map

The problem

The audit revealed friction in the two main journeys: finding a lawyer, and signing up as a lawyer. Two audiences, two value propositions.

Diagram: from audit to redesign

UX auditof the existing siteUser flowsclient and lawyerRedesignhome, booking, sign-upEvery screenanswers a friction point found

My decisions

Mapping the journeys before drawing anything

I formalized the user flows of the client looking for a lawyer and of the lawyer: every step, every exit point. The team aligned on the logic of both journeys before a single mockup.

Diagram: both journeys, mapped before the mockupsClientHomefind a lawyerLawyer listslots and mapProfile pagethe full profileBooking5 guided stepsSign inor create an accountAppointmentconfirmedLawyerLawyer landing pagethe offer and the 3 stepsSign-upbar, certification, specialtiesProfileapproved within 24 hours

Booking in five guided steps

Location (at the office or by video), type of consultation, duration, legal context with attachments, then log in to confirm. The appointment details stay visible alongside, at every step.

Booking funnel, duration step, with the appointment summary on the right

Two audiences, two entry points

For people looking for a lawyer: finding one. For lawyers: a home page that clarifies the offer and the three steps to join the platform, then a sign-up approved within 24 hours.

Result